The leading global provider of multi-broker, multi-asset trading systems, is accelerating the technical evolution of the financial markets by providing a fully integrated, customer-oriented trading service platform to institutional investors. The proprietary platform links buy- and sell-side firms to facilitate order routing, algorithmic trading, execution management and clearing across all asset classes.

Requirements:

We are seeking an exceptionally bright and motivated individual to complement our Client Services team in New York as a Trading Support Specialist. In this role you will focus on providing technical and business support for our electronic trading platform service and supporting its global client base across global markets and multiple asset classes.

-Providing first level support across global markets and multiple asset classes for client queries and issues via phone, IM and email

-Interacting proactively with our global client base in response to system events

-Monitoring all trade transactions from initial request to execution and settlement

-Troubleshooting and resolving technical queries

-Training clients on system functionality across all product offerings

-Managing clients system usage and retention

-On-boarding clients

Qualifications

-Engineering or Computer Science educational background

-Experience in a finance or technology company that supports global markets and is a multi-asset system within support, integration and/or client onboarding departments.

To apply for this position, send a copy of your resume in word or pdf format to mike@branfordsearch.com

Be sure to specify your compensation information in the email.